Sector Snapshot · Other Consumer Services

India's Gig Economy and Digital Services Workforce Surges

A fast-read primer on India's broader consumer services sector, including education and events — the backdrop against which we benchmark every company's cost structure in this category.

55%

Services' share of India's GVA, FY25

9.1%

Projected services sector growth, FY26

120 lakh

Gig economy workforce, FY25 (from 77 lakh in FY21)

30%

Services' share of total employment

~20%

Digital economy's projected share of national income by 2029-30

The Gig Economy and Digital Economy Are Both Scaling

India's flexible workforce and digital economy footprint have both expanded sharply in just a few years.

Gig Economy Workforce (lakh)

FY21 → FY25

77 lakh

FY21

120 lakh

FY25

Digital Economy's Share of GDP

2022-23 → 2029-30 forecast

11.74%

2022-23

~20%

2029-30F

What's Pushing the Sector Forward

Structural growth, a nationwide skilling push, and heavy FDI inflows define this segment.

Structural Growth

Gig economy workforce grew 55% in four years

Skilling & Digital Reach

Digital economy's GDP share set to nearly double by 2029-30

Policy & Investment

Services receive ~80.2% of total FDI inflows, 2023-25

Recent Developments

A sample of the industry-wide and policy moves shaping the sector through early 2026.

→ India's gig economy workforce grew from 77 lakh (FY21) to 120 lakh (FY25), a 55% rise.
→ The digital economy, contributing 11.74% of GDP in 2022-23, is expected to reach nearly one-fifth of national income by 2029-30.
→ The services sector is projected to grow 9.1% in FY26, up from 7.2% in FY25.
→ India climbed to 38th position in the Global Innovation Index 2025.
→ Over 100 crore smartphone users are supporting the shift toward digitally-delivered consumer services.
→ Karnataka, Maharashtra, Tamil Nadu and Telangana together account for ~40% of services output.

Companies We Benchmark in This Sector

Listed Indian Other Consumer Services companies in tDoBe's cost-benchmarking coverage.

Physicswallah

SIS

Shanti Educational Initiatives

NIIT Learning Systems

Veranda Learning Solutions

NIIT

Jaro Institute of Technology

Exhicon Events Media Solutions

Vinsys IT Services

Aptech

Global Education

Career Point Education

Mach Travel Solutions

CL Educate

Arihant Academy

Zoo Learn

E Factor Experiences

Flywings Simulation

See How These Companies Compare on Cost

The numbers above set the stage. Our Report translates it into a company-by-company cost benchmark — down to the category — so you can see exactly where a business sits against its peers.

Explore the Other Consumer Services Report